The Consultant Clinic
Reviews and Complaints
Terrible experience
MUST READ! "Defamation" allegations!
I write this post to warn people to fact-check and be careful of who you trust. The aesthetic medicine industry preys on the naive and insecure.
It's interesting that the Consultant Clinic has instructed a legal firm to remove the reviews off this website. A link to the letter is here: https://s3.amazonaws.com/pissedconsumer/legal/_legal-information_html/Legal+Threats/Letter+from+DTM+Legal+2017****.pdf and can be found in the "Legal information". What is more interesting are the claims made by the clinic. Attached is the letter sent by the instructing firm to Pissed Consumer.
In this, Ffyona Mckeating categorically denies ever holding herself out to be a doctor or perfoming any treatments. Apparently she has always conducted herself with "integrity" and have never caused any "risk to patients". Certainly, there is no "Ffyona Mckeating" on the GMC's medical register, which all qualified doctors are on. Furthermore, Dr Raphael and Dr Melissa McKay support these claims, i.e that Ffyona has never conducted herself in a fraudulent manner.
In fact, they both assert, as in the letter, these reviews are "untrue" and tarnishing their personal and profession reputation. Can we ask some the of previous doctors who worked at the Consultant Clinic if they had the same experience? It's undeniably odd that almost all the clinic's previous doctors left at once last Summer. Why would approx 10 doctors leave a super busy and profitable clinic at the same time?
It's almost as if they were trying to run away from something highly unsavoury. I'm sure they could enlighten us as to whether Ffyona personally treated any patients and whether or not she pretended to be a doctor.
I'm sure they could enlighten us about the allegations of fraud and complicity. I'm sure that Dr Vishal Bhardwaj, Dr Charles Daultey, Dr Andrew Harris, Dr Josh Brostoff, Dr Ahmed, Dr Vicann During, Dr Vinnie During and Dr Pete Rose could provide clients, the police, the courts, the GMC and any other interested bodies with valuable information.
£400 for nothing?? JOKE
So I went to have my lips done in July, been just over a month now. Decided to go there as they looked so good on their insta and I thought seems it’s on Harley street it’d be really good and good aftercare, what a mistake.
First of all as soon as I paid it was like ok bye, nothing said to me which I found strange. I only had 1ml so not a HUGE difference however as soon as the swelling went down my lips look EXACTLY the same as if I’ve had no filler? So I’ve spent £400 to look the same, fuming!!! I emailed them about this waited the month like they suggested and told them this and asked to see my before picture so I could compare it to now and they said I need to fill out a form and send of two proof of ID with it then have to send it recorded delivery and wait another month!!!
all they said about my lips was it’s my genetics and said I obviously have to go back and spend more and said it had been explained on my previous emails that some people’s look bigger than others. Which is fine, but for my lips look EXACTLY the same is quite ridiculous. Why on earth would I go and risk spending another £400 and the same thing happen.
Absolute joke, thought they might offer me some money back or offer me another ml for free. Angry is an understatement!
Wonderful doctors, awful admin staff
Dr Melissa conducted my lip augmentation and did a wonderful job, i couldn't be more pleased with the results, she was incredibly polite and professional.
However, as it was my first time getting my lips done I was extremely nervous, the day after i got my lips done i noticed a little blister/ bubble on my lip. Prior to booking my appointment i was provided with a few documents in which it mentioned what to expect etc... Admittedly I skim read the documents as from prior research i understood the risks of the procedure mostly talking about lumps.
At this point I was willing to pay to have the small blister dissolved.
A friend of mine also had her lips done at a different clinic and too had a mucoceles and was advised by her doctor to massage it away but then had to have it dissolved away as it did not go away. Therefore in my panicked state i contacted everyone i was in contact with at the clinic and asked them for advice, the response I received from one of the staff members on instagram was highly shocking (see attached screen shots).
I also received a email from one of the admin staff members who basically said it was normal and nothing to worry about and should go away after three weeks, which was all i wanted to hear.
Upon review the document provided does in fact state that "little bumps that are mucus retention cysts (mucoceles) inside the mouth can feel slightly exaggerated post-treatment" from a quick internet search it appears that i do in fact have a mucoceles on the outside of my lip.
I must stress again Dr Melissa is a AMAZING doctor and has given me such incredible natural looking lips and i would highly recommend her, I was solely disappointed by one of her admin staff members.
- Dr melissa
- Social media staff
Just abit meh
I saw this page before having my treatment so it made me abit sceptical. I went to their bolton clinic, what a dreadful site to hold your appointments when the posh Harley street is flashed over instagram.
I was left with two lumps and a gap at the front of my lip, I did get in touch and they offered to see me but why would I want to go back when they messed my lips up the first time. Plus they’d probably want more money which I had already spent £440 to have 1ml.
Dr Natalie wasn’t concentrating injecting the filler, talking to dr Joshua the whole time. The dental blocker wasn’t very effective as I felt it, it in my bottom lip quite a lot.
Appalling Aftercare
I attended for a treatment and when it had settled down, I wasn’t happy with the result. I contacted the clinic and they wanted me to pay a further consultation fee to be looked at.
After I refused to pay I asked for their complaints procedure but needless to say I never received it.
The owner said that they were covered for the procedure as I’d signed a consent form and told me to address any complaints to their solicitor. I have tried to get a Section 75 but my bank have said that as I had the procedure I cannot claim.
Very painful procedure, permanent lump and no after care/ customer service
Dodgy, Dont Trust!
Travelling in Rolls Royce’s in Beverley Hills!
Ffyona McKeating ENT surgeon???
I work as a nurse prescriber in aesthetics in Manchester and often attend training days in the region. It's normal for us to network at these events, and The Consultant Clinic is occasionally discussed when we get together.
Perhaps I should say, kindly, that it has a reputation within the industry as working on the "edge". Others might say, less kindly, that it's thought of as a cowboy clinic, and gives the industry a bad name. This review page now features high on Google, and anyone searching for reviews on The Consultant Clinic has some interesting reading here! The doctors who left have been mentioned by many others.
I don't know any of the others as they aren't well known locally, but I had the pleasure of meeting the lovely Dr Ahmed on a training day last week. He is an anaesthetist, who now also works in aesthetics in Manchester. He spent only a short time with The Consultant Clinic last summer. I was astounded to hear him describe practices at the clinic.
Quite incredibly, the owner Ffyona McKeating told him when she took him on, that she was a trained ENT surgeon (!?), and he witnessed her injecting several patients, including risky liquid rhinoplasties. He didn't stay long, as he didn't feel that all was quite right there.
We, and the others present on that training day, who are actually genuine healthcare professionals, shook our heads at how this can go on within the industry. It just shows how important better regulation is for the future, to avoid patients coming to harm at the hands of imposters like this.
STAY AWAY FROM THIS DODGY CLINIC AND THAT AWFUL WOMAN FFYONA
I had a lip treatment here,Ffyona is the most disgusting and vile woman I have ever dealt with and Doctor Melissa is a disgrace too.Filler dissappeared in 2 months! 550 pounds out of pocket and no shape to lips at all.No cupids bow,ladies there are other amazing doctors in Harley Street.
STAY AWAY FROM THE FRAUDSTER FFYONA KEATING !
A Total Scam
Hi I went to this clinic a year ago to get lip filler after seeing their Instagram photos. I first had to pay a £100 deposit, I turned up to the appointment which was located in a rented room in Harley street, dr Melissa told me I had extremely thin lips and I should go for 1.5 ml otherwise I wouldn’t get a result.
I naively did and in total it cost £670, I had extreme swelling and bruising for 7 days them my lips returned to their normal size.
I contacted the clinic and Ffyona basically said it doesn’t work on some people and would not do anything further about it. This lady is a crook, after seeing all other reviews I believe they inject fake filler, avoid at all costs, the company needs to be taken to court, they are thievies!!!
Not good
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Verified ReviewerTerrible
Booked appt 8 weeks ago for lip filler paid deposit informed them I had had a p d a heartsurgey on form arrived at clinic 15 minutes before as requested to fill form out running 30 minutes late, I had travelled 1/45 to get there . To be told by dr Fiona cannot do prosedure cannot be done very in ptoffessional clinic I would not recommend to any one wasting there monry
Non-Fillers for Face
I went to this company to have derma fillers for the middle and lower part of my face. The doctor was lovely and seemed to know her profession.
It cost me so much money too embarrassed to say and for what - nothing no difference. The products they use are not FDA approved at least not my filler from what I can see on the website. It was a total waste of money and all I ended up with was black severe bruising. Could not leave my house for 8 days and no result.
Very disappointing and a rip off place.
All they quote you is the paperwork you signed. The Government needs to regulate these practices more thoroughly before a severe accident happens.
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It would be really helpful if you would tell a bit more of your story? There are so many of us who have suffered at the hands of this clinic.
The more who explain exactly what has happened to them the better. Please give us all full details of your experience.